Freight and shipping damage shall be reported to Rigoutboard customer service within seven (7) calendar days of receipt of goods.  It is the purchaser/customer responsibility to note any damage before signing the delivery receipt.  If damage has occurred to the outboard, purchaser shall make note of such before signing for delivery.  Customer shall not refuse delivery of the outboard based on damage.  In the event of shipping or freight damage, customer shall keep and safeguard all factory packaging, including, but not limited to, all external packaging, all internal styrofoam, bubble wrap, and cardboard supports.  In the event a product was damaged during shipment and proper and timely notification was given to Rigoutboard, Rigoutboard will file a damage claim with the carrier.  Damage or loss of goods that are outside the control of Rigoutboardis not to be considered basis for waiver of the cancellation and refused shipments provision contained herein.

Cancellations / Refused or Undeliverable Shipments

This section applies ONLY to all purchases that have been processed but have not yet been received by the purchaser. If delivery of goods has occurred, see the “PRODUCT EXCHANGES & RETURNS” section below. All purchase cancellations will require cancellation request in writing via email or fax.  Any order for which the credit card of the purchaser has been charged (specifically at the point the Rigoutboard charge is settled - and regardless of when the charge actually posts to the purchasers account) is deemed to have been processed for purposes of this section and this website.   If your purchase has already been processed, a restocking fee will be assessed.  All parts will be assessed a 25% restocking fee. If an order has shipped, all freight charges (including the original freight charges AND the freight charges to return the product(s) to Rigoutboard) will also be the sole responsibility of the purchaser and will be deducted from any credit issued.  For all refused or undeliverable shipments, a 25% restocking fee will be assessed in addition to all costs of freight, including, but not limited to, the cost of storage assessed to Rigoutboard by the appropriate freight company used to ship the merchandise.

Product Exchanges and Returns

Eligible products shall be returned within 10 calendar days from receipt of goods. Product exchanges and returns must be requested in writing via email or fax. You will be provided with an exchange/return authorization number that must accompany the return. If your purchase has already been processed, a restocking fee will be assessed.